Shipping Policy

The following shipping policy ("this Policy") establishes the rules and procedures that apply when delivering products purchased from the website kittoi.com ("this Site") operated by kittoi ("the Company") to customers. Please read this Policy carefully, and feel free to contact us if you have any questions.

1. Order Confirmation

   • Once your order is completed, we will automatically send an "Order Confirmation Email" to the email address you registered.
   • Please verify that your payment and shipping information are correct.

2. Product Preparation and Packaging

   • In principle, we will begin shipping procedures within 1-3 business days after your order.
   • Shipping dates may vary depending on product availability, order volume, and other factors.
   • For made-to-order items, pre-order products, and other items that require time for shipment, estimates are provided on the product page.
   • Please note that certain products may not be available during holidays such as the New Year period and three-day weekends.

3. Shipment Completion Email

   • When we ship your product, we will send a "Shipment Completion Email" with tracking number and other information.
   • If you do not receive the email, please check your spam folder and contact us at info@kittoi.com.

• We primarily use domestic shipping companies in Japan (Yamato Transport, Sagawa Express, Yu-Pack, etc.) for delivery.
• The shipping company will be selected by us based on the product and delivery destination.
• Delivery time after shipment varies depending on the destination region, traffic conditions, weather, and other factors. Typically, delivery takes 1-3 days after shipment, but some regions may require additional time.

1. Domestic Japan

   • Standard shipping fee: ¥660 nationwide
   • Small item shipping fee: ¥330 nationwide
   • Small item eligible products are automatically calculated in the cart and checkout screen.
   • If regular products and small items are purchased separately in the cart, the respective shipping fees may be combined. If bundle products are available, we recommend purchasing them for more economical delivery.
   • When multiple products can be shipped together, we will refund the difference from the actual shipping cost.
   • Depending on order contents, campaigns, or product combinations, shipping fees other than those mentioned above may apply.
   • The actual shipping fee is automatically calculated in the cart or during checkout and displayed on the final confirmation screen.

2. International Shipping

   • The shipping fee varies greatly, so please check at the time of payment.

• If there are errors in the shipping information entered at the time of order, shipment may be delayed or the product may be returned to us.
• Please note that re-shipment costs in case of return may be borne by the customer.
• If you wish to change your shipping address after placing an order, please contact us as soon as possible at info@kittoi.com.
• If shipping procedures have already begun, we may not be able to accommodate changes.

• Delivery may be delayed due to circumstances beyond our control, such as natural disasters, severe weather, traffic conditions, or shipping company circumstances.
• We shall not be liable for any damages caused by shipping delays.
• In case of delays, please check the status using the tracking number provided in the shipment completion email or through the shipping company's website or office.

• After delivery completion, if there is damage, defects, or incorrect delivery of the product, please contact us promptly at info@kittoi.com after the product arrives.
• If significant damage to the packaging during delivery is observed, we recommend informing the delivery company representative at the time of receipt and consulting with them, including the option to refuse delivery.
• If defects are found after product arrival, please first contact us and follow our instructions.

• If you are absent and unable to receive the product, the shipping company will leave an "absence notice," so please request redelivery.
• If there is no redelivery request after the storage period expires, or if delivery is refused, the product will be returned to us.
• If you wish to have the product reshipped, shipping costs will be borne by the customer.
• The storage period for returned products is 14 days after arrival at our company. If we do not hear from you after this period, we may cancel the order or dispose of the product.

• If you wish to return or exchange an item, we will handle it in accordance with our return policy.
• For returns and exchanges due to customer convenience, round-trip shipping costs will be borne by the customer.
• For returns and exchanges due to our reasons, such as initial product defects or incorrect delivery, we will bear the shipping costs.

• We reserve the right to update and change this policy at any time.
• Revised versions will take effect by posting them on this site and updating the last updated date.
• When there are significant changes, we will strive to clearly communicate the revision details.