Privacy Policy

This Privacy Policy explains how kittoi (hereinafter referred to as "the Company") collects, uses, and discloses your personal information when you access, use, or make purchases on kittoi.com(hereinafter referred to as "the Site"), or when you contact us in relation to the Site (hereinafter collectively referred to as "Services").

In this Privacy Policy, "you" and "your" refer to site visitors and users of our Services, regardless of how or when we collected your information.

Please read this Privacy Policy carefully to the end. By using or accessing our Services, you are deemed to have agreed to the collection, use, and disclosure of personal information as described in this Policy. If you do not agree, please do not use or access any of our Services.

We may update this Privacy Policy from time to time to reflect changes in our privacy practices or applicable laws. When we do, we will post the revised version on the Site, update the "Last Updated" date, and take any necessary measures in accordance with applicable law.

We collect your personal information from various sources to provide our Services. The specific information we collect and how we use it depends on how you interact with us.

In addition to the purposes listed below, we may also use your information for:

• Communication with you
• Providing and improving our Services
• Compliance with legal obligations
• Enforcement of applicable terms of service
• Protection of our rights and the rights and safety of other users and third parties

among other purposes.

1. Information You Provide Directly to Us

   Information that you provide directly to us through our Services includes:

   • Contact information: Your name, address, phone number, email address, etc.
   • Order information: Your name, billing address, shipping address, payment confirmation, email address, phone number, etc.
   • Account information: Username, password, security questions, and other information for account protection
   • Customer support information: Messages on the Service and other content you provide when interacting with us

   Some features of our Services may not be available if you do not provide this information.

2. Information We Collect Based on Your Usage

   We may automatically collect information about your use of our Services, device information, browser information, IP address, connection information, etc., using cookies, pixels, and other tracking technologies. This is called "usage data" and may include how you access our Site and account, usage history, etc.

   • Device and browser information: Device type, operating system, browser type and version
   • Usage information: Pages visited, time spent, features used, search terms
   • Location information: IP address and approximate geographic location
   • Technical information: Log files, cookies, and similar tracking technologies

   This information helps us improve our Services and provide you with a better experience.

3. Information We Obtain from Third Parties

   We may also obtain information about you from the following external services:

   • Companies like Shopify that support the operation of our Site and Services
   • Payment processing services: For order fulfillment and delivery of products you select
   • Online tracking technologies such as pixels and web beacons that automatically collect information when you access our Site, open or click emails from us, or view advertisements
   • Vendors and service providers that collect information on our behalf

   Information we obtain from these third parties is also handled in accordance with this Privacy Policy.

1. Providing Products and Services

   • Payment processing, order acceptance, shipping arrangements, returns and exchanges, account registration and management, etc.
   • Integration with Shopify services you select (in accordance with Shopify's privacy policy)

2. Marketing and Advertising

   • Sending advertising and promotional information via email, text messages, mail, etc.
   • Personalizing advertisements on our Site and other websites

3. Security and Fraud Prevention

   • Detection, investigation, and response to fraud and illegal activities
   • Ensuring the security of account information (password management is your responsibility)

4. Customer Communication and Service Improvement

   • Providing customer support
   • Improving our Services based on your feedback

Our Site uses cookies, like many websites. Third parties and service providers may also use cookies to improve our Site's functionality and optimize advertising.

• You can delete or refuse cookies through your browser settings, but some Site features may become unavailable.
• Even if you block cookies, it may not completely prevent information sharing with external services.

For information about cookies used by Shopify, please refer to Shopify's Cookie Policy.

Our Site may contain links to websites or platforms operated by external services. For links to sites that are not affiliated or managed by us, please be sure to check their respective privacy and security policies. We accept no responsibility for the content or privacy practices of these external sites.

Our Services are not intended for use by children. We do not intentionally collect personal information from children. If you become aware that a child's personal information has been provided to us, please contact us using the "Contact" method below. We will promptly delete it.

At this time, we do not believe we are "selling" or "sharing" personal information of individuals under 16 years of age.

We take appropriate security measures to protect your personal information, but we cannot guarantee complete security.

The period for which we retain your personal information depends on the following factors:

• Duration of your customer account
• Period necessary for providing Services
• Fulfillment of legal obligations
• Dispute resolution and proper enforcement of contracts and policies

If you are dissatisfied with our handling of your personal information, please first contact us using the "Contact Information" below. If you are not satisfied with our response, depending on your region, you may have the right to file a complaint with your local data protection authority.

We may transfer, store, and process your personal information outside your region of residence. When we transfer personal information outside the European Union (EU),

• Countries that have received "adequacy decisions" from the European Commission
• Approved data transfer mechanisms such as standard contractual clauses

we work to ensure that your personal information is appropriately protected by using such mechanisms.

If you have questions about this Privacy Policy and our privacy practices, or if you would like to exercise your rights, please contact us at:

• Email: info@kittoi.com
• Address: 2-17 Mitera Tayama-cho, Yamashina-ku, Kyoto, Kyoto 607-8405, Japan

We look forward to a future that will "surely" get better and will handle your information with care. Please review this Policy and use our Services with confidence.