At kittoi, we aim to create products that are "good for everyone," but we don't expect that this will necessarily suit everyone. To fulfill each person's wish for "it would be better if it were like this" according to their body and circumstances, we have partnered with alteration experts "Kiyasuku"
and started an initiative to provide a "1,000 yen" cashback from kittoi for alteration costs after product purchase.

If you have requests such as "I want to customize it" or "I want to have it altered" after purchasing a product, please make use of this "Alteration Cashback." We would be delighted if your kittoi product becomes more suitable for each individual through alterations and can be used for a long time.

Apply for Alteration Cashback

Apply for Alteration Cashback

After purchasing the product, please fill in the required information in the application form and submit it. When applying, you need to enter the "Order ID". Please check the email from your product purchase as it will be listed there.
Receive coupon code from kittoi

After your application, kittoi will send you a coupon code that can be used at "Kiyasuku" via email. We will contact you from the email address "info@kittoi.com".
Enter coupon at alteration checkout

After requesting alterations at "Kiyasuku", please enter the coupon code during payment. The coupon is valid for 3 months from the issue date.kittoi's alteration cashback coupon can only be used at "Kiyasuku". It cannot be used at other stores.

Apply for Alteration Cashback

About Kiyasuku

"Kiyasuku" is a service to alter clothes to make them "easier to wear" for people with disabilities or illnesses and those who support them. They can perform alterations considering each person's circumstances and body, fulfilling everyone's desire to "wear the clothes they want to wear the way they want to wear them." Especially for those considering alterations for the first time, there may be anxiety, but many of the "Kiyast" (tailors) at Kiyasuku have family members with disabilities or illnesses, and there is a system where skills acquired by one person for their family can be utilized for others with similar concerns.

Features of Kiyasuku

You can choose an alteration expert "Kiyast" that suits you
It's okay even if going out is difficult.
You can consult with Kiyast online

Visit Kiyasuku's website

What are the conditions for using the alteration coupon?

We will issue an alteration coupon to anyone who uses Kiyasuku's service.
However, each product can only be used once. Thank you for your understanding.
How many times can I receive the alteration cashback?

Each product can only be used once. Thank you for your understanding.
What happens if I get alterations done somewhere other than Kiyasuku?
In principle, we do not issue coupons or provide cashbacks for alterations done by services other than Kiyasuku.
However, if you had to get alterations done elsewhere due to special circumstances, we may consider providing cashback equivalent to the coupon amount if you submit the following information:
Order ID from your purchase (number starting with #kittoi-)
Reason for alteration
Photos showing the altered areas
Receipt or invoice confirming alteration costs
Based on this information, we will respond accordingly, so please contact us at info@kittoi.com.
What is a "Order ID"? Where can I find it?

The "Order ID" refers to the number you need to enter as proof of purchase when applying for the Repair Cashback.
You can find it in the top right corner of the purchase confirmation email, displayed as #kittoi-1001, #kittoi-1002, #kittoi-1003, and so on.
Does the coupon have an expiration date?

The coupon has a validity period of 3 months from the date of issuance. If you cannot use it within the period, please apply again from the application form.
After receiving the coupon, how do I place an alteration order?

After receiving the coupon, please place an alteration order through the Kiyasuku Web site's order form.
Order repairs/alterations here

For details about the repair/alteration process, please check the Kiyasuku website.
Repair/alteration process here