常見問題

After placing an order, an "Order Confirmation Email" is automatically sent to the email address you registered. If you receive the email, the order has been completed normally. If you do not receive the email, please check the spam folder and if it is not there, please contact us through the contact page.

If you have mistakenly placed an order, please contact us through the contact page as soon as possible. If you have paid by credit card or PayPal (PayPal), the amount after deducting the processing fee of 324 yen will be refunded. Please note that we may not be able to respond to your order situation.

Depending on the order situation, we may not be able to respond.

我們很抱歉,但我們目前不提供禮品包裝。

Usually, we only sell online, but we may also sell in physical stores for temporary events. Please check our website and SNS for the latest information on our sales events.

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We currently support the following payment methods:

• Credit Card (Visa, Mastercard, JCB, American Express)
• Shop Pay
• PayPal
• Apple Pay
• Google Pay

Please let us know in the comments or memo field when placing an order that you would like a receipt. We can also send data via email or attach it to the product.

In the case of credit card payments, the usage details issued by the card company may serve as a substitute for the receipt.

通常,我們會在訂單確認後的1-3個工作日內開始配送。
但是,配送可能會因產品庫存和繁忙時期而有所不同。
對於需要時間才能配送的訂製或預購商品,我們會在每個產品頁面上列出估計。

對於日本國內配送,運費為全國統一660日圓。但是,對於小件物品,為全國統一330日圓。
如果您分別購買常規產品和小件物品並將它們放在不同的購物車中,將合併各自的運費。如果有捆綁產品可用,購買它們可以更實惠地交付,因此請考慮這一點。
即使合併運費,當我們可以一起發送時,我們可能會退還實際運費的差額。請事先了解。
海外國家的運費差異很大,因此請在付款時查看。

目前,我們的線上商店使用 Shopify 的系統,不支援時段指定作為標準功能。
但是,如果您在購物車訊息欄位中寫下您的偏好,我們將盡可能配合。
此外,一些配送服務可能允許時段指定,因此請查看配送狀態和配送公司的指引以了解詳情。

Currently, our online shop uses Shopify, and we do not generally provide support for specifying or changing the delivery date. However, if it is before shipping, please contact us at info@kittoi.com as soon as possible, and we may be able to provide support within the possible range. After shipping, please contact the delivery company based on the service conditions of the delivery company for details.

我們正在配送到海外,但運費差異很大,因此請在付款時查看。

If the product has arrived, we accept returns and exchanges if it is in the following condition: unused, unworn, tagged, and in the original packaging. Please refer to the return policy for details.

We apologize for the inconvenience. Please contact us immediately if there is a problem with the product. If it is a mistake in delivery or a defective product, we will cover the shipping fee for the exchange.

The following items are not eligible for returns or exchanges:

• Fresh items (food, fresh flowers, plants, etc.)
• Customized items (special orders, personalized items, etc.)
• Hygiene items (beauty products, etc.)
• Hazardous materials (flammable liquids, gases, etc.)
• Sale items and gift cards

Also, please check the return and exchange policy on the product page before placing an order. Please refer to our return policy for details.

The following steps allow you to use the alteration coupon:

1. Apply for alteration cashback

   After purchasing the product, fill out the application form with the required information and send it.

   When applying, you will need to enter your "Order ID." You can find it in the top right corner of the purchase confirmation email, displayed as #kittoi-1001, #kittoi-1002, #kittoi-1003, and so on.

2. Receive the coupon code from kittoi

   After applying, kittoi will send you a coupon code that can be used at "Kiyasuku" via email.

   The email address is "info@kittoi.com."

3. Enter the coupon code at the time of payment

   After requesting alteration at "Kiyasuku," please enter the coupon code during the payment process.

For more details, please refer to the alteration cashback page.

我們將向使用 Kiyasuku 服務的任何人發放修改優惠券。
但是,每件產品只能使用一次。感謝您的理解。

每件產品只能使用一次。感謝您的理解。

原則上,我們不會為在 Kiyasuku 以外的服務進行的修改發放優惠券或提供回饋。
但是,如果您因特殊情況而不得不在其他地方進行修改,如果您提交以下資訊,我們可能會考慮提供相當於優惠券金額的回饋:

• 購買時的訂單編號(以 #kittoi- 開頭的編號)
• 修改原因
• 顯示修改區域的照片
• 確認修改費用的收據或發票

根據這些資訊,我們將相應回覆,因此請透過 info@kittoi.com 與我們聯繫。

「訂單編號」是指您在申請修改回饋時需要輸入的購買證明編號。
您可以在購買確認電子郵件的右上角找到它,顯示為 #kittoi-1001、#kittoi-1002、#kittoi-1003 等。

The coupon has a validity period of 3 months from the date of issuance. If you cannot use it within the period, please apply again from the application form.

After receiving the coupon, please place an alteration order through the Kiyasuku Web site's order form.
Order repairs/alterations here

For details about the repair/alteration process, please check the Kiyasuku website.
Repair/alteration process here

不註冊會員的訪客購買也是可能的。
但是,會員註冊提供諸如查看購買記錄和更輕鬆地為未來購買輸入等好處。

請從登入畫面上的「忘記密碼?」連結進行重新發送程序。
密碼重設連結將發送到您註冊的電子郵件地址。

If you meet the conditions of unused, unworn, tagged, etc., we will respond based on the return policy. However, the shipping fee for returns and exchanges is the customer's responsibility.

We have detailed material information and handling methods on the product page. Please check that information. If you have any questions, please contact us through the contact page.

工作日11:00-18:00(不包括週末、假日和年底/新年假期)。
在非營業日提出的查詢將從下一個營業日開始處理。

Currently, our online shop is the main sales channel, but if you live in the area where we can reach you or want to see the products in person, please contact us through the contact page. We will also provide information about events through our website and SNS, so please check it out.

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If you would like to try on the product, please contact us through the contact page. We will also provide information about events through our website and SNS, so please check it out.

We apologize for the inconvenience. Please clear the browser's cache and try again. If the problem persists, please contact us through the contact page, and we will respond individually.